Payment & Refund Policy

1. Who this policy applies to

This policy applies to anyone who purchases a listing, boost, or other advertising upgrade on Noagent Properties LTD, which we refer to in this policy as No Agent, we, us, or our.

By purchasing an advertising service on the website, you agree to this policy and to the pricing shown at the time of checkout.

2. Payment terms

• All fees are charged in Pounds Sterling (GBP) and include VAT unless we clearly say otherwise.
• We accept major debit and credit cards, plus any digital wallets supported by our payment processor, currently Stripe.
• Card details are processed by our payment provider and are not stored on our servers.
• Full payment is required at checkout before the advert can be published.
• Taking payment does not mean that a listing has been approved or that publication is guaranteed. Every listing remains subject to our review and moderation rules.

3. When a listing becomes active

• A paid advert or boost becomes active only after payment has cleared and the listing has passed our compliance review.
• The active period is 30 consecutive days from the activation time unless we say otherwise for a specific product.
• If a property is sold, let, withdrawn, or deleted early, the remaining time on the advert is not carried forward.
• A listing may be held for changes rather than activated where we need clearer or more complete information, additional or more suitable photographs, identity or ownership checks, or other information reasonably required to verify and present the advert.

3A. Listing review, publication and moderation

No Agent retains editorial and platform control over whether an advert is published, remains live, is restricted, suspended, unpublished or removed. Purchasing a listing or boost does not buy an unconditional right to publication.

We may hold, reject, suspend, unpublish or remove an advert without the lister's prior consent where we reasonably consider this necessary to comply with law or regulatory requirements, protect users or third-party rights, prevent fraud or scams, address misleading, inaccurate or unverifiable information, deal with duplicate or spam content, enforce our agent-free rules, respond to payment failure or reversal, protect platform or account security, or maintain the integrity and quality of the service.

Where the issue is minor and it is reasonable to do so, we will normally tell you what needs to be corrected and give you a reasonable opportunity to update the advert. We may act immediately and without prior notice where there are serious grounds, including suspected fraud, illegality, material misrepresentation, safety or security risk, infringement of another person's rights, or a legal or regulatory request.

You remain responsible for the asking price and the factual content of your advert. We do not manage your financial affairs or provide a property valuation merely by reviewing a listing. However, we may ask for clarification or hold or remove content where a price or other claim appears to contain an obvious error, may be misleading or fraudulent, or otherwise raises a legal, safety or platform-integrity concern.

Any moderation right in this policy is exercised subject to applicable law and does not exclude your statutory consumer rights or permit us to withhold a refund where the law requires one.

3B. Contact details and telephone numbers

Please check the contact details supplied when creating an advert carefully. For verification, security and listing-integrity reasons, the telephone number attached to an advert cannot be changed after that advert has been created.

If you need to use a different telephone number, you must create a new advert using the correct number. Any paid package remains linked to the original listing ID and is not automatically transferred to the new advert. If a contact-detail issue prevents you from using a paid service, contact support so we can review the circumstances under this policy and your statutory rights.

4. Refund policy

Once an advert has passed our review and becomes active, the advertising service has started and the associated listing, boost or advertising fee is normally non-refundable, subject always to any statutory consumer rights that cannot lawfully be excluded.

This includes where you later change your mind, withdraw the property, sell or let the property sooner than expected, decide not to continue advertising, or ask us to remove the advert before the purchased advertising period has ended. Unused time on an active advert is not normally refunded, credited or carried forward.

We do not guarantee a particular number of views, enquiries, messages, offers, a sale, a letting or any other outcome. A lower level of response than expected does not by itself create a right to a refund.

An advert is not active while it is awaiting approval, additional information, photographs, verification or other reasonable changes requested as part of our review. Refunds for adverts that never become active are considered separately under this policy.

• If we decide not to provide the purchased advertising service for reasons that are not caused by your breach, fault or misleading information, we will normally refund the amount paid for the part of the service that has not been supplied.
• If a listing is held for reasonable corrections, additional photographs or verification information, this does not automatically create a refund. We will normally give you an opportunity to remedy the issue where appropriate.
• If an advert is rejected, suspended or removed because of a material breach, fraud, illegality, material misrepresentation, infringement of third-party rights or another serious ground attributable to the lister, any refund will be assessed fairly and proportionately, taking account of the service already supplied and any rights you have under law.
• Duplicate charges, verified payment errors and refunds or other remedies required by law remain unaffected.
• Promotional, discounted and introductory prices are subject to the same activation, review and refund principles as our standard prices and do not reduce statutory consumer rights.

Consumer rights

Your statutory consumer rights are not affected by this policy. Where you are a consumer, services must be supplied with reasonable care and skill and information we give you about the service may form part of the contract. Depending on the circumstances, legal remedies can include repeat performance or an appropriate price reduction, which can include a refund.

Statutory cancellation rights may also apply to purchases made online under UK consumer law. Where those rights apply, they remain available in accordance with the law. If you ask us to start supplying a paid advertising service immediately, the legal effect of cancelling after performance has started will depend on the circumstances and the service already supplied. We will not use this policy to exclude rights that cannot lawfully be excluded.

If you are unsure of your rights, advice is available from Citizens Advice or on gov.uk.

5. Package changes and transfers

• Advertising tiers and boost packages cannot be downgraded, upgraded, converted, or split after purchase unless we expressly agree in writing.
• Packages are linked to the relevant listing ID and cannot be transferred, resold, or reused on another property.

6. Duplicate or mistaken payments

If you believe you have been charged more than once for the same order, or you notice another payment error, emailsupport@noagent.propertiesas soon as reasonably possible, ideally within 24 hours of the transaction. This request for prompt contact does not limit any statutory right or remedy you may have.

Please include the last four digits of the card used and any relevant screenshots or bank statement evidence. If we verify that the charge was genuinely duplicated or made in error, we will refund it to the original payment method within 5 to 7 business days.

7. Failed or reversed payments

Listings linked to failed, declined, reversed, or disputed payments may be suspended without notice until the outstanding balance is resolved.

Reinstatement is at our discretion. Any administrative fee will only be charged where it was clearly disclosed, is permitted by law and is reasonable and proportionate to the relevant administrative cost.

8. Chargebacks and disputes

Where a payment is reversed, charged back or formally disputed, we may temporarily suspend the related paid service while the payment status and underlying dispute are investigated. We may take proportionate account action where there is evidence of fraud, abuse or a material breach of our terms.

We encourage you to contact our support team first so we can resolve the issue directly and avoid unnecessary delays. We will not suspend or terminate an account solely because a consumer has exercised a statutory right or made a genuine payment complaint.

9. Contact us

If your complaint concerns a listing decision, please include the listing ID and the review message you received. If it concerns a payment, include the payment reference and enough information for us to identify the transaction. We will review complaints fairly and may ask for further information before reaching a decision.

10. Policy changes

We may update this policy from time to time to reflect changes in law, our service, or our payment provider requirements. The updated date at the top of the page shows the latest revision.

11. Workspace, messaging, and document services

Using a property workspace, sending a message, uploading or downloading a document, requesting a document notification, or submitting a data rights request does not create a separate charge unless a price and the relevant service terms are clearly shown to you before you choose to buy that service.

If we introduce a paid workspace or document service, we will show the price, what is included, the payment frequency, any renewal or cancellation terms, and the applicable refund terms before payment is confirmed. Any statutory consumer rights continue to apply.

Deleting a message, document, workspace, or account does not automatically cancel a separately purchased service or create a right to a refund. Cancellation and refund requests must be made under the terms presented for that purchase and this policy. We may retain payment and transaction records where required for tax, accounting, fraud prevention, dispute, or other legal purposes even after workspace data is erased.