Payment & Refund Policy

Updated 02 July 2025

1. Introduction

This Payment & Refund Policy ("Policy") explains how Noagent Properties LTD ("Noagent", "we", "our" or "us") processes payments, handles cancellations, and issues refunds for all advertising services offered on www.noagent.properties ("Website"). By purchasing a listing, boost or any other advertising upgrade, you confirm that you have read, understood and agree to be bound by this Policy.

2. Payment Terms

• All fees are charged in Pounds Sterling (GBP) and include VAT unless explicitly stated otherwise.
• We accept all major debit / credit cards and digital wallets supported by our secure payment processor (currently Stripe). Your card details are encrypted and are never stored on our servers.
• Full payment is required at checkout. Your advert will not be published until the transaction is successfully authorised and settled.

3. Advert Activation & Duration

• Each paid advert or boost becomes active once both payment has cleared and the listing passes our compliance review.
• The active period is 30 consecutive days (~728 hours) starting from the activation timestamp. The clock does not pause if the property is sold, let or otherwise withdrawn.
• You may manually remove an advert at any time via your dashboard; however, early removal does not entitle you to a partial refund (see Section 4).

4. Non‑Refundable Services

Our advertising products are classified as digital services that begin immediately after payment. Under the UK Consumer Contracts Regulations, the 14‑day cooling‑off period does not apply once performance has started. All confirmed payments are therefore final and non‑refundable, except in the case of duplicate or erroneous charges (see Section 6).

5. Package Changes & Transfers

• Advert tiers and boost packages cannot be downgraded, upgraded, converted or split once purchased.
• Packages are linked to a single listing ID and may not be transferred, resold or reused on another property.

6. Duplicate or Erroneous Payments

If you suspect that you have been charged more than once for the same order, please email support@noagent.properties within 24 hours of the transaction. The last four digits of the payment card used, and screenshots of any relevant bank statements. Upon verification, genuine duplicate charges will be refunded in full to the original payment method within 5–7 business days.

7. Failed or Reversed Payments

Listings associated with failed, declined or disputed payments will be suspended without prior notice. To reactivate the advert, you must settle all outstanding balances. Reinstatement is at Noagent’s sole discretion and may incur an administrative fee.

8. Chargebacks & Disputes

Initiating a chargeback through your card issuer without first contacting us may result in permanent removal of your adverts and the suspension of your account. We encourage you to resolve any issues directly with our support team before escalating to your bank.

9. Contact Us

10. Policy Changes

We may amend this Policy from time to time to reflect changes in law, our business model or payment provider requirements. The “Updated” date above indicates the most recent revision. Your continued use of the Website after any update constitutes acceptance of the revised Policy.