Payment & Refund Policy

1. Who this policy applies to

This policy applies to anyone who purchases a listing, boost, or other advertising upgrade on Noagent Properties LTD, which we refer to in this policy as No Agent, we, us, or our.

By purchasing an advertising service on the website, you agree to this policy and to the pricing shown at the time of checkout.

2. Payment terms

• All fees are charged in Pounds Sterling (GBP) and include VAT unless we clearly say otherwise.
• We accept major debit and credit cards, plus any digital wallets supported by our payment processor, currently Stripe.
• Card details are processed by our payment provider and are not stored on our servers.
• Full payment is required at checkout before the advert can be published.

3. When a listing becomes active

• A paid advert or boost becomes active only after payment has cleared and the listing has passed our compliance review.
• The active period is 30 consecutive days from the activation time unless we say otherwise for a specific product.
• If a property is sold, let, withdrawn, or deleted early, the remaining time on the advert is not carried forward.

4. Refund policy

Our advertising products are digital services that begin once payment has been accepted and the listing process starts. That means the usual 14-day cooling-off rights for distance contracts do not apply once performance has begun, where the law allows us to rely on that exception.

As a result, all confirmed payments are final and non-refundable except where there has been a duplicate charge, an obvious payment error, or we are otherwise required to refund you by law.

5. Package changes and transfers

• Advertising tiers and boost packages cannot be downgraded, upgraded, converted, or split after purchase unless we expressly agree in writing.
• Packages are linked to the relevant listing ID and cannot be transferred, resold, or reused on another property.

6. Duplicate or mistaken payments

If you believe you have been charged more than once for the same order, or you notice another payment error, emailsupport@noagent.propertieswithin 24 hours of the transaction.

Please include the last four digits of the card used and any relevant screenshots or bank statement evidence. If we verify that the charge was genuinely duplicated or made in error, we will refund it to the original payment method within 5 to 7 business days.

7. Failed or reversed payments

Listings linked to failed, declined, reversed, or disputed payments may be suspended without notice until the outstanding balance is resolved.

Reinstatement is at our discretion and may involve an administrative fee where permitted by law.

8. Chargebacks and disputes

If you start a chargeback with your card issuer without first contacting us, we may suspend or permanently remove your adverts and may restrict access to your account where appropriate.

We encourage you to contact our support team first so we can resolve the issue directly and avoid unnecessary delays.

9. Contact us

10. Policy changes

We may update this policy from time to time to reflect changes in law, our service, or our payment provider requirements. The updated date at the top of the page shows the latest revision.