We keep data only while it serves a documented purpose.
/filters:format(webp):/logo.svg?){kind=logo}
United Kingdom
Data Retention Policy
Updated 19 July 2026
This policy explains how Noagent Properties LTD decides how long to keep personal data and how deletion works across accounts, listings, workspaces, messages and documents. It should be read with our Privacy Policy.
Senders can delete their message content; participants can request workspace erasure.
One party cannot automatically erase another party's independent record.
Legal duties, claims, security, safeguarding and protected backups can require limited retention.
1. Our retention principles
We apply storage limitation under the UK GDPR. We consider why the data is needed, whether the workspace or transaction is active, user expectations, sensitivity, legal and limitation periods, disputes, fraud and security risks, and whether data can be anonymised instead. We review retention rules when a service or legal requirement changes.
2. Standard retention schedule
| Data | Standard rule | Why |
|---|---|---|
| Account and authentication records | For the account's life, followed by a proportionate closure period unless earlier erasure applies | Access, security, support and account administration |
| Active workspace, tasks, viewings and decisions | While the workspace or related transaction is active, then reviewed against transaction, dispute and legal-claim needs | Provide the shared workflow and preserve an accurate record |
| Messages | While the relevant workspace is active and afterwards only for a documented transaction, security or claims need; sender-erased content is removed from the live record sooner | Communication, safety and dispute handling |
| Stage 1 evidence | Only while needed for verification and the relevant transaction, unless a legal hold or claim requires longer | Qualification, referencing or buyer verification |
| Stage 2 drafts, signed copies and additional documents | While needed for the transaction and any applicable legal-claim period; users should retain their own authoritative copy | Shared document service and transaction record |
| Service and security logs | Normally up to six months in production, unless an incident requires a restricted extract for longer | Security, availability and investigation |
| Rights requests and privacy complaints | For as long as needed to handle the matter and demonstrate our response, taking account of applicable claims periods | UK data-protection accountability |
| Financial and tax records | For the period required by applicable tax, accounting and company law | Legal obligation |
A shorter period applies where the purpose ends and no exception justifies continued retention. A longer period applies only where we document a lawful reason.
3. Deleting your messages
The sender can choose Delete on their own message and must confirm the action. We remove the message text from the live conversation for both parties and replace it with "This message was deleted by its sender". This cannot be undone.
We retain only limited information such as the message identifier, sender reference and deletion timestamp where needed to keep the conversation coherent, secure the service and demonstrate the deletion. The recipient's screenshots, downloads or other copies outside No Agent are not controlled by this action.
4. Requesting workspace erasure
An authenticated participant can use Request workspace deletion in the workspace privacy controls. The service records the request and reference securely. You can also email support@noagent.properties.
We verify the requester, identify their personal data, consider other participants' rights and check for retention exceptions. We normally respond within one calendar month. Where the request is complex or multiple requests are received, the law may permit extra time and we will explain this. If we refuse all or part of a request, we will explain the reason and complaint rights.
A workspace request does not itself delete the legacy property listing, another participant's account or content, or the requester's separate account. Ask expressly if you want those items considered too.
5. Legal holds and shared-party records
The right to erasure is not absolute. We may retain restricted information where processing is necessary for a legal obligation, legal claims, fraud prevention, security, safeguarding, freedom of expression or another applicable exception. A seller or landlord cannot use self-service controls to erase a buyer's or tenant's authored records, and the reverse also applies.
Where only part of a record must be retained, we will minimise it and restrict access rather than continue ordinary product use.
6. Backups, versions and deletion completion
Deletion applies first to live systems. Encrypted backups or protected historical file versions may persist until their scheduled expiry or secure overwrite. Data held only there is beyond ordinary use and will not be restored except for disaster recovery; if restored, the deletion request must be reapplied. We do not keep backups indefinitely.
7. Anonymisation
Where we no longer need identifiable data, we may delete identifiers or aggregate information so it can no longer reasonably identify a person. Properly anonymised information is not personal data and may be kept for service measurement and planning.
8. Contact and complaints
Contact support@noagent.properties about retention, deletion or a complaint. Include the account email and relevant workspace reference, but do not email identity documents unless we request them through an approved secure route.
You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
9. Policy changes
We will publish changes here and update the date above. Material changes will be communicated appropriately.